Your service was great!

NATALIE Glancy was stunned when her car insurance firm told her that her premium was going up as she had been involved in an accident and not told them.

CIS insisted she was liable for the bump, increased her monthly direct debit to pounds 50 and removed her no-claims bonus.

She called me in after she was unable to sort the mess, despite making more than 20 calls to the Manchester company.

Natalie, 27, of Rutherglen, near Glasgow, said: “This is a case of mistaken identity. I was not in an accident.

“I don’t know what CIS are talking about but I’m paying for it.”

Finally, bosses admitted they had mixed Natalie up with another driver and promised to refund her money and reinstate her no-claims bonus.

But three months later she was still no further forward despite contacting the Ombudsman.

I got on the case and they soon apologised, sorted everything out and offered pounds 75 for the inconvenience.

Natalie, a complaints advisor for an energy firm, said: “I’m delighted you got them moving. Thank you.”

That’s what I’m here for.

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