Guidewire Software, a provider of flexible core systems, has announced that the Insurance Corporation of British Columbia, or ICBC, a provider of universal compulsory auto insurance, has selected Guidewire ClaimCenter as its new end-to-end claims management system.

ClaimCenter will help ICBC manage approximately 700,000 claims annually through its 24×7 Claims Contact Centre, its province-wide network of 38 claims centres, and through its various service providers across the province, Guidewire said.

Guidewire ClaimCenter will allow ICBC to increase the quality of communication with its customers, capture higher quality claim information reducing the need for multiple conversations, and to increase the transparency in the claim handling process.

“Guidewire and its ClaimCenter solution were selected following a thorough evaluation process,” said Craig Horton, senior vice president, Claims at ICBC. “We are excited that staff will have a state-of-the-art claims management system; one that will empower them, eliminate many manual processes, leaving them more time to focus on serving our customers.”

Guidewire ClaimCenter is a claims management system, built from the ground up to meet the specific needs of property/casualty insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes, the company added.

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